Policies

Hotel Policies

Deposits
The deposit for your hotel reservation is 50% of the total cost of your stay before taxes. This deposit must be received within 7 days of the date reservation is made. A minimum of 1 night deposit is required. Visa and Mastercard are happily accepted.

Cancellations
Normal Cancellation Policy
A reservation must be canceled 20 days prior to arrival of your check in date to receive a full refund.

Holidays and Special Events
A reservation must be canceled 30 days prior to arrival of your check in date to recieve a full refund.

If Notice of cancellation is less than policy requires, then deposit is non-refundable. I am sorry for this policy coming across so formal. But this area must be in BLACK & WHITE. The gray areas cause problems and confusion.

Unhappy Guest Policy
If for any reason a guest of the Eden House is unhappy with their room or with the hotel property, please let us know immediately. If we can correct the situation we will do so. If we cannot correct it we will give you a full refund for the remainder of your stay. There is no reason that you should stay at a hotel where you are not completely happy and comfortable. I would not stay. Why should you? I understand that the Eden House is not for everyone, nor do we want to be.

I do ask that you inform us of the situation when you check in or at least while the housekeeping staff are on the property. Please do not eat the steak and then ask for a refund.

Spring Break in Key West
The Eden House does NOT take "spring breakers." Sorry. If you are a college student and would like to stay at the Eden House as a responsible young adult, we would love for you to visit with us. Check out our policies of no noise after 10 PM and before 10 AM. We like it quiet at this time. I guess it boils down to a mutual respect of our guests for each other. The night manager is on the property to insure this respect. I hope this fits into your vacation plans. The Eden House.....34 years of mind soothing hospitality.

Tropical Weather Policy
If you can't get to Key West due to a hurricane threatening the Florida Keys, we'll offer you a full refund or credit on a future stay.

Smoking Policy
Guests found smoking will be charged a $500 fine and asked to leave immediately and not return to the hotel.

Thanks,
Mike Eden & the Staff

My Opinion, by Mike Eden

MY OPINION... AND YOU ARE WELCOME TO IT

(it doesn't have to make sense)

Mike

A car is not a necessity in Old Key West where the Eden is located. Not to mention that they can be a pain in the butt. If you figure the cost of the rental and the cost of parking (parking is very expensive and limited in Old Town ), the numbers do not work. I have always felt that the less mechanical stuff you have (cars, cell phones, laptops) with you, the better your vacation will be. I think it has to do with the stress factor or something. This is the reason that we do not have clock radios in the rooms. When you know what time it is, the wheels start running and you start thinking ? this is a no, no at the Eden House. That is just the way it is.

A cab ride from the airport is $10.50 for one and $15.00 for two ($7.50 each). You can rent bicycles from us or from any of a number other bike rentals on the island. You will still save money and do not have to get into a hot sticky car. Not to mention that you are getting into shape, or you can eat a little extra at lunch ("I only eat like this on vacation") and you are helping the environment. We are not the least expensive bike rental on the island, but we are the most convenient.

If a scooter is more to your liking, then it is off to the Moped Hospital (9 blocks). They will cost you $40 for one person and $65 for a two person scooter for 24 hours. Be very careful because those DARN TOURISTS are terrible drivers! It is never our (the locals) fault.

There is no helmet law in the state of Florida, but children are required to wear one until the age of sixteen. That is on a scooter or bicycle. When on a bicycle, observe the traffic laws. Please don't drink and drive. It is always better to crawl when in this condition.

At the Eden House we do not have dressers with drawers. Instead we have air conditioned shelves. It is easier to find your clothes this way, and the shelves are always clean from clothes being drug across them. Not to mention that the shelves don't get that musty smell that is so common to closets in the tropics.

The purpose of our web page is to inform, to entertain, and to qualify us to our guests. By qualifying I mean I want to let you know exactly what you are getting at the Eden House: Less glitz and more funk. This is why we put so much information on our site and frequently add to it. We are a bit off center?no clocks in the rooms, no dressers (only shelves), inexpensive alcohol at happy hour, and so on. If you are used to and like 'chain' hotels, we are not your cup of tea. If this is the case do yourself, me, and my staff, and the other guests a favor and stay at a 'chain' hotel. It is better to be safe than sorry. If you don't like us when you get here, there is an escape clause in your contract: the Unhappy Guest Policy. It says those if you don't like the Eden House, stop by the desk and get a refund. No problem. I say this because some recent guests, new to the Eden House, are finding us via TripAdvisor.com and are being misled by the mostly good reviews. We are not for everyone and don't want to be. There are numerous lodging options in Key West.

When our guests return to Key West they often look for something other than Duval Street. ?Been there, done that.? May I suggest a movie, the theater, a sunset sail, sail/kayak trip (on the Danger), drag show or any number of other diversions?

Stay tuned for more opinions . . .
Thanks,

Mike Eden and Staff