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Accommodations Policies Page Header Image - Signs by the Pool

Key West Hotel Policies

Deposits
The deposit for your hotel reservation is 50% of the total cost of your stay after taxes. A minimum of 1 night deposit is required. Visa and Mastercard are happily accepted.

Cancellations
Normal Cancellation Policy
A reservation must be canceled 20 days prior to arrival of your check in date to receive a full refund.

Holidays and Special Events
A reservation must be canceled 30 days prior to arrival of your check in date to receive a full refund.

Fantasy Fest
Fantasy Fest reservations cancelled before June of that year receive a full refund. Any cancellation after June 1st there will be no refund or credit given.

If notice of cancellation is less than policy requires, then deposit is non-refundable. I am sorry for this policy coming across so formal. But this area must be in BLACK & WHITE. The gray areas cause problems and confusion.

Unhappy Guest Policy
If for any reason a guest of the Eden House is unhappy with their room or with the hotel property, please let us know immediately. If we can correct the situation we will do so. If we cannot correct it we will give you a full refund for the remainder of your stay. There is no reason that you should stay at a hotel where you are not completely happy and comfortable. I would not stay. Why should you? I understand that the Eden House is not for everyone, nor do we want to be.

I do ask that you inform us of the situation when you check in or at least while the housekeeping staff are on the property. Please do not eat the steak and then ask for a refund.

Spring Break in Key West
The Eden House does NOT take "spring breakers." Sorry. If you are a college student and would like to stay at the Eden House as a responsible young adult, we would love for you to visit with us. Check out our policies of no noise after 10 PM and before 10 AM. We like it quiet at this time. I guess it boils down to a mutual respect of our guests for each other. The night manager is on the property to insure this respect. I hope this fits into your vacation plans. The Eden House.....34 years of mind soothing hospitality.

Tropical Weather Policy
If you can't get to Key West due to a hurricane threatening the Florida Keys, we'll offer you a full refund or credit on a future stay.

Stranded in Paradise Policy
So sometimes we have to leave paradise but mother nature begs to differ! We have a new policy for the few of you who get their flights canceled. If you have documentation of your flight being canceled the day of your check out if we have availability we will offer you 50% off for that night's stay. (Offer subject to availability and a max of 3 nights at this rate.).

Smoking Policy
Eden House is a completely nonsmoking property including all rooms and all outdoor spaces. Guests found smoking in rooms will be charged a $500 fine and asked to leave immediately and not return to the hotel.


Thanks,
Mike Eden & the Staff

My Opinion, by Mike Eden

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